Last updated: 30 July 2026

Heads Above Water (“we”, “us”) takes care with personal information. This page sets out what we gather on this site and what we do with it.

What we gather

If you apply for bill help, we may hold:

• The name you give us
• The amount you ask us to consider
• The email address you provide
• The bill or invoice file you upload
• Routine technical data such as IP address and browser details, collected by our hosting and security tools

Why we use it

We use that information only to:

• Assess and handle your application
• Reach you at the email you supplied
• Keep this website running, secure, and useful

No selling or marketing sharing

We do not sell personal information. We do not hand it to others for their advertising. We may rely on carefully chosen providers (hosting, file storage, email delivery) solely to operate the service. They act on our instructions only.

How long we keep it

Application details and uploads are retained only while needed to review requests and run the service, or where the law requires. We may remove information earlier when it is no longer useful.

Security

We take practical steps to protect what you send. No online system is perfectly safe, and we cannot promise absolute protection.

Your options

To ask us to correct or remove your application details where we reasonably can, write to claims@headsabovewater.com. Some records may still need to be kept for operational or legal reasons.

Get in touch

Privacy questions can be sent to claims@headsabovewater.com.

Updates to this policy

We may revise this Privacy Policy. The “Last updated” date will change when we do. Using the site after an update means you accept the revised policy.